Introduction
Welcome to Floral-philosophy.com (the “Website”), operated by Floral Philosophy (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Collection
We collect personal information that you provide to us directly when you use our Website, purchase our products, or communicate with us. This may include:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Information: Billing address, shipping address, payment details, and order history.
- Account Information: Username and password for registered accounts.
- Communication Information: Information you provide when you contact us via email or through our contact form.
We also collect certain information automatically when you visit our Website:
- Technical Data: IP address, browser type, operating system, and device information.
- Usage Data: Pages visited, time spent on the site, and navigation paths.
2. Data Usage
We use your personal data for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and delivery.
- Customer Support: To respond to your inquiries, provide customer support, and address any issues.
- Account Management: To manage your account and provide you with access to your purchase history.
- Marketing: To send you promotional materials, newsletters, and other communications (with your consent).
- Website Improvement: To analyze usage patterns and improve the functionality and user experience of our Website.
- Legal Compliance: To comply with legal obligations and protect our rights.
3. Data Storage
We store your personal data securely on our servers and take reasonable precautions to protect it from unauthorized access, disclosure, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
4. Data Sharing
We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:
- Service Providers: We may share your data with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These service providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to ensure the security of your personal data. This includes encryption, secure access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You have the right to request the correction of inaccurate or incomplete data.
- Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
- Restriction: You have the right to request the restriction of processing of your personal data in certain circumstances.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Withdraw Consent: If you have given consent for the processing of your data, you have the right to withdraw it at any time.
To exercise your rights, please contact us at info.floralphilosophy@gmail.com. We will respond to your request within one month.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our Website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Floral Philosophy
101 S Union St, Unit 207
Plymouth, MI 48170
Email: info.floralphilosophy@gmail.com
Thank you for choosing Floral Philosophy. We value your privacy and trust.